Refund Policy
Eligibility and Timeframe
Our refund policy applies to digital products and services purchased directly from Vezzur. Refunds may be requested within [X days/weeks/months] from the date of purchase.
Refund Requests
To initiate a refund, please contact our customer support team at info@Vezzur.com. Provide your order details, including the date of purchase, product/service name, and any relevant information regarding the reason for your refund request
Evaluation and Approval
Each refund request will be carefully evaluated on a case-by-case basis. We may need to ask for additional information or clarification to assess your request accurately.
Valid Refund Situations
Non-delivery: If you have not received access to the purchased digital product or service within the specified delivery timeframe.
Product Defects: If the digital product/service is not functioning as described, has critical errors, or lacks essential features that were advertised.
Misrepresentation: If the digital product/service significantly differs from the description or promotional materials provided at the time of purchase.
Non-Refundable Items
Consultancy services, project-based work, or personalized digital solutions that have been delivered and completed. Digital products/services that have been extensively used or where substantial value has been derived.
Resolution Process
Upon receiving your refund request, we will investigate the issue thoroughly. We may request additional information or work with you to resolve any problems before approving a refund.
Refund Process
If your refund request is approved, we will process the refund within one month. The refund will be issued using the original payment method used during the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution